Returns policy & procedure
We are confident that you will be delighted with any product purchased from us but if you wish to return an item to us, then we’ll try to make it as easy as we can. Any item may be returned for any reason within 7 days of the date of receipt so long as it is unused, undamaged and in original packaging. We will refund the price of the item less the cost of delivery to the purchaser. The cost of carriage to return the unwanted item to us will be at your cost.
We will keep you informed about the progress of any replacement products.
This does not affect your statutory rights.
Procedure for exchanging or returning an item:
If you would like to request a return, please send an email to us at firstname.lastname@example.org outlining the item you would like to return, your original order number and the reason. Please tell us if you would like the product exchanged or refunded.
Please package the item securely for transit, using the manufacturer`s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.
Once we have received and processed the returned item we will process the refund (less the cost of original postage) or despatch the replacement item.